Our Company :

FAQ

Q: Can I make a change to one of your listed products?

A: Sure, most of our products are made in-house. If you require a larger/smaller stone or a different material or changes to a design we can almost certainly accommodate all requests.

 

Q: What if I need extra help with my online purchase?

A: If you find that you need extra help with your online purchase, please contact your local store. One of our helpful customer service representatives will be available to assist you between 9am and 5pm Monday to Saturday.

 

Q: Who do I contact if I have any questions?

A: We believe that all our customers should receive great customer service. If you have any questions about a specific product or any of the services offered, you can email us or call one of our stores – one of our helpful customer service representatives will be able to assist you between 9am and 5pm Monday to Saturday.

 

Q: Are all H&H products in your stores available for purchase online?

A: Due to our extensive range we are unable to list all of the products in our stores for online purchase. If you are looking for a specific product and have been unable to find it on our site, please give us a call and we may be able to set it aside until you can make it into your nearest store.

 

Q: How can I schedule a one-on-one consultation?

A: Because any diamond purchase is important, we offer one-on-one diamond consultations with one of our representatives. These consultations are held in-store and can be booked by contacting your store of choice.

 

Q: Do you supply Valuation Certificates with your jewellery?

A: Yes, all diamond jewellery purchases over $1,000 come with an Independent Valuation Certificate. And all other purchases come with a receipt.

 

Q: What payment methods do you accept?

A: The payment methods accepted through our online system is PayPal or Credit Card.

 

Q: How safe are my credit card details?

A: We use the PayPal payment system, which means that the payment process is quick and, most importantly, safe and secure. You do not need to have a PayPal account to use the PayPal system, however, if you do have an account the process is a little faster. PayPal uses encryption technology to ensure that the data you submit is prevented from unauthorised access.

 

Q: Are your prices subject to change?

A: Prices on H&H Jewellery are subject to change without noticed. Please expect to be charged the price that is listed on the day of purchase.

 

Q: Will I be charged GST on my purchase?

A: All of our prices are inclusive of GST.

 

Q: Do you offer layby?

A: Yes, however, we are only able to offer laybys to customers who shop with us in-store. Please visit your local store to enquire further.

 

Q: Do you charge for shipping?

A: We are able to ship orders over $100 free of charge, but orders less than $100 will incur a $9.95 shipping fee.

 

Q: When will I receive my order?

A: When your order is approved and if we have your product in stock, we will ship it to you within a week. Items shown on this website are generally available in stock, however, it is not possible to have all items displayed in stock all the time. If we do not have your product in stock we will email you to advise of the manufacture time. For some items, the manufacture time could take between 2 and 6 weeks.

 

Q: How will my order be shipped?

A: All orders will be shipped via Australia Post for AU$9.95, although shipping charges are complimentary for orders over AU$100 to a single address. Orders are insured and registered, so they must be signed for by the recipient at either the deliver address or at the local post office (if no one was available to sign).

 

Q: Will my H&H purchase arrive gift wrapped?

A: All purchases with H&H Jewellery will arrive in our signature box, tied up with a satin ribbon.

 

Q: Can I pick up my jewellery order from your store?

A: Yes, please come in to pick up you order and also to see our full range and meet with us.

 

Q: Do you ship outside Australia?

A: Whilst we don’t usually ship to locations outside of Australia, this can be possible in some circumstances. Please contact your local store to discuss your needs in more detail and we will endeavour to assist.

 

Q: How can I make returns or exchanges?

A: If you would like a refund on a purchase, you will need to contact us by either phone or email within 30 days. Exchanges of gifts are granted on a case-by-case basis; you will need to contact us by either phone or email to learn more. Some exclusions do apply. Please read our Refunds & Returns Policy.

 

Q: Do you offer engraving?

A: Engraving is possible for some H&H Jewellery products; please note that it is simply not possible for some products. For more information on which products can be engraved and how much this will cost, please contact your nearest store.

 

Q: Where are you located?

A: We have three stores located at:

Elsternwick - 414 Glenhuntly Road Elsternwick 3185, Victoria Australia

South Yarra - 586 Chapel Street South Yarra 3141, Victoria Australia

Melbourne CBD - 192 Collins Street Melbourne 3000, Victoria Australia

 

Q: Do you have any children’s jewellery in your range?

A: Yes, we do stock a number of jewellery items that are suitable or specially designed for children to wear. It is best to view these items in-store, as one of our customer service representatives can show you around.

 

Q: Do you offer duty free shopping?

A: Yes, we offer duty free for international customers. Please contact your local store to learn more.