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Faq's  
 
Fretquenly Asked Questions:
 

 

Q: Can I make a change to one of your listed products?

 

 

A: Sure most of our products are made in-house. If you require a larger/smaller stone or a different material 

  
    or changes to a design we can almost certainly accommodate all requests.  
   
Q: Is my privacy safe?   
A: Definitely under no circumstances is customer information provided to a third part.  
    Please read our Privacy Policy.  
   
Q: Do you ship outside Australia? 
A: Not usually, but in some circumstances we can, please call us personally.  
   
Q: What payment methods do you accept?  
A: We accept Personal cheque, Bank cheque, Money order, Australian Electronic Funds Transfer,  
    And we accept Mastercard and Visa through PAYPAL Payment system.  
   
Q: Do you charge for shipping?  
A: No listed price is the final price, there is no other charge at the checkout.   
    Your purchased prouduct will be posted to you insured and packed absolutely Free.  
   
Q: Can I pick up my jewellery order from your store?  
A: Yes, Please come in to pick up you order and also to see our full range and meet with us.  
   
Q: How safe is my credit card details?  
A: We use PayPal Payment system, The payment process is quick and most importantly safe and secure.  
    You do not need to have a Paypal account to use the Paypal system to send money,  
    However if you do have a Paypal account the process is a little faster.  
    Paypal uses encryption technology to ensure the data you submit is prevented from unauthorised access.  
   
Q: Do you supply Valuation Certifiacte with your jewellery?   
A: Yes, All Diamond jewellery purchases over $1000 comes with Independent Valuation Certificate.  
    And all other purchases will come with an receipt.  
   
Q: When will I receive my order?   

A: When your order is approved and if we have your product in stock we will ship it to you within a week,

  
    Items shown on this website are generally available in stock however it is not possible to have all items displayed in stock all the time,  
    If we do not have your product in stock we will manufacture it for you and email you to let you the manufacture time   
    Some items manufacture time could take between (2-6 weeks) depending on each item.  
   
Q: We are you located?  
A: We are located at:  414 Glenhuntly Road Elsternwick 3185 Victoria Australia  
                                     586 Chapel Street South Yarra 3141 Victoria Australia  
                                     192 Collins Street Melbourne 3000 Victoria Australia  
 
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