Fretquenly Asked Questions: | | |
Q: Can I make a change to one of your listed products? | | |
A: Sure most of our products are made in-house. If you require a larger/smaller stone or a different material | | |
| or changes to a design we can almost certainly accommodate all requests. | | |
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| Q: Is my privacy safe? | | |
| A: Definitely under no circumstances is customer information provided to a third part. | | |
| Please read our Privacy Policy. | | |
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| Q: Do you ship outside Australia? | |
| A: Not usually, but in some circumstances we can, please call us personally. | | |
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| Q: What payment methods do you accept? | | |
| A: We accept Personal cheque, Bank cheque, Money order, Australian Electronic Funds Transfer, | | |
| And we accept Mastercard and Visa through PAYPAL Payment system. | | |
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| Q: Do you charge for shipping? | | |
| A: No listed price is the final price, there is no other charge at the checkout. | | |
| Your purchased prouduct will be posted to you insured and packed absolutely Free. | | |
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| Q: Can I pick up my jewellery order from your store? | | |
| A: Yes, Please come in to pick up you order and also to see our full range and meet with us. | | |
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| Q: How safe is my credit card details? | | |
| A: We use PayPal Payment system, The payment process is quick and most importantly safe and secure. | | |
| You do not need to have a Paypal account to use the Paypal system to send money, | | |
| However if you do have a Paypal account the process is a little faster. | | |
| Paypal uses encryption technology to ensure the data you submit is prevented from unauthorised access. | | |
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| Q: Do you supply Valuation Certifiacte with your jewellery? | | |
| A: Yes, All Diamond jewellery purchases over $1000 comes with Independent Valuation Certificate. | | |
| And all other purchases will come with an receipt. | | |
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| Q: When will I receive my order? | | |
A: When your order is approved and if we have your product in stock we will ship it to you within a week, | | |
| Items shown on this website are generally available in stock however it is not possible to have all items displayed in stock all the time, | | |
| If we do not have your product in stock we will manufacture it for you and email you to let you the manufacture time | | |
| Some items manufacture time could take between (2-6 weeks) depending on each item. | | |
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| Q: We are you located? | | |
| A: We are located at: 414 Glenhuntly Road Elsternwick 3185 Victoria Australia | | |
| 586 Chapel Street South Yarra 3141 Victoria Australia | | |
| 192 Collins Street Melbourne 3000 Victoria Australia | | |
